CAT SKIING BOOKING POLICIES & PAYMENT
Bookings are confirmed after receiving a 30% deposit of the total price or full payment. We also need details for everyone in your group. The remainder must be paid 60 days before the start of the trip. If your trip starts within 60 days, we require full payment at the time of booking. If we do not receive the balance or full payment, your booking could be cancelled. In this case, in line with our cat skiing booking policies, your deposits will not be refunded.
You can pay by bank transfer, credit card or cash.
ALTERATION OR CANCELLATION
60+ days notice
We will fully refund you for cancellations made over 60 days before your trip start date, excluding transfer and currency exchange fees.
If you need to make changes to your booking, we will endeavour to do these for free, pending availability and the nature of the request.
Less than 60 days notice
Cancellations made within 60 days of the trip start date are 100% non-refundable.
Our cat skiing booking policies take into account our complex logistics due to the remote location, access constraints, intense climatic conditions and short season.
We may be able to offer you alternative dates or a booking the following year. Any alterations, future credit, or refunds are entirely at our own discretion.
Within this 60-day time period, we do not offer refunds for any of the following reasons:
- Weather and snow conditions
- Inability to ski or ride our terrain
- Injuries and health issues
- Family and work circumstances
- Border crossing problems
- Government legislation changes
- States of emergency
- Force majeure (act of God)
Catskiing Georgia may cancel or postpone any trip for circumstances outside our control. In these cases, we will offer you alternative dates or credit for a future trip.
We recommend that all guests have travel insurance with trip cancellation, mountain search and rescue, medical treatment, and covers your activities and altitudes in Georgia.
TRIP ITINERARY
Our mountain guides maintain a flexible itinerary for every trip to allow for changing weather and snow conditions and the ability level of the group.
We are able to ski in almost all weather conditions (sunshine or storm) thanks to the snowcat and favourable terrain options at Bakhmaro. However, in the event of extreme circumstances (e.g. a lack of snowfall or unexpected high temperatures), we may adapt the programme to training activities if we believe the skiing conditions are unsafe for our guests.
SAFETY
Our guests must comply with our safety procedures. We may exclude guests who are not fit enough or appropriately equipped for a cat skiing trip. We will exclude any guest who puts anyone at risk. There will not be any refund given in these cases.
Please contact us if you have any concerns about fitness, ability or preparation before a trip and we will be happy to help answer them.
INSURANCE
It is your responsibility to have insurance cover for all of the activities you are doing and the altitude included in your itinerary. Your insurance policy should include mountain search and rescue, medical treatment and cancellations.
As policies are country or region-specific, check Georgia is covered.
COMPLAINTS
Please get in touch with Catskiing Georgia staff or guides if you have a complaint. Do let us know as soon as possible so that we are able to handle it at the first possible opportunity.
CATSKIING GEORGIA APPROACH
Our cat skiing booking policies have to account for the level of pre-planning, commitment & complex logistics for a remote area. We always try to be flexible to run trips smoothly for everyone.